TERMS AND CONDITIONS

Terms and Conditions

Welcome to SHIPCEL COURIER. These Terms and Conditions (“Terms”) govern your access to and use of our website, applications, shipping services, logistics solutions, and related products offered by SHIPCEL COURIER (“SHIPCEL,” “we,” “our,” or “us”).

By using our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our services.

1. Definitions

For the purposes of these Terms:

  • Sender refers to the individual or business submitting a shipment.
  • Recipient refers to the individual or entity receiving a shipment.
  • Shipment refers to any package, parcel, document, freight, or item entrusted to SHIPCEL COURIER for transportation.
  • Services refers to all shipping, courier, freight, logistics, tracking, delivery, and related services provided by SHIPCEL COURIER.

2. Acceptance of Services

By booking, shipping, tracking, or otherwise using our services, you confirm that:

  • You are legally authorized to enter into binding agreements.
  • The information you provide is accurate and complete.
  • You comply with all applicable laws and regulations.
  • You have the legal right to ship the contents of any package submitted.

3. Shipping Requirements

Customers are responsible for:

  • Providing accurate sender and recipient information.
  • Properly packaging shipments to prevent damage during transit.
  • Complying with all shipping, customs, and import/export regulations.
  • Accurately declaring shipment contents and value.

SHIPCEL COURIER reserves the right to inspect shipments where permitted by law.

4. Prohibited and Restricted Items

Customers must not ship items that are prohibited by law or regulation, including but not limited to:

  • Illegal drugs or controlled substances
  • Firearms, ammunition, and explosives
  • Hazardous or dangerous materials
  • Counterfeit goods
  • Stolen property
  • Illegal wildlife products
  • Items prohibited by customs authorities
  • Any goods restricted under applicable local or international laws

SHIPCEL COURIER reserves the right to refuse, suspend, return, or dispose of prohibited shipments as required by law.

5. Delivery Services

Delivery times provided by SHIPCEL COURIER are estimates only and are not guaranteed unless specifically stated in a written service agreement.

Delays may occur due to:

  • Weather conditions
  • Customs inspections
  • Transportation disruptions
  • Government actions
  • Security requirements
  • Force majeure events

SHIPCEL COURIER shall not be liable for delays caused by circumstances beyond its reasonable control.

6. Pricing and Payments

Customers agree to pay all applicable:

  • Shipping charges
  • Fuel surcharges
  • Customs duties
  • Taxes
  • Government fees
  • Additional service charges

All fees must be paid according to the agreed payment terms.

Failure to make payment may result in suspension of services.

7. Tracking and Notifications

Tracking information is provided for customer convenience.

While we strive to maintain accurate tracking updates, SHIPCEL COURIER does not guarantee uninterrupted or error-free tracking services.

Tracking data may occasionally be delayed due to operational or technical factors.

8. Loss, Damage, and Claims

Customers must inspect shipments upon delivery.

Claims for loss or damage must be submitted within the applicable claim period established by SHIPCEL COURIER.

Compensation may be limited to:

  • The declared shipment value
  • Applicable insurance coverage
  • Limits established by law or service agreements

SHIPCEL COURIER shall not be responsible for indirect, incidental, consequential, or special damages.

9. Insurance

Additional shipment insurance may be available for purchase.

Where insurance has not been purchased, liability may be limited according to applicable shipping regulations and service terms.

Customers are encouraged to insure valuable shipments.

10. Customs and International Shipments

International shipments may be subject to:

  • Customs inspections
  • Duties and taxes
  • Import restrictions
  • Regulatory requirements

Customers are responsible for ensuring compliance with destination-country regulations.

SHIPCEL COURIER is not responsible for delays, seizures, or additional charges resulting from customs procedures.

11. Limitation of Liability

To the maximum extent permitted by law, SHIPCEL COURIER’s liability shall be limited to the lesser of:

  • The declared value of the shipment;
  • The amount paid for the shipping service; or
  • The maximum liability allowed under applicable law.

SHIPCEL COURIER shall not be liable for:

  • Loss of profits
  • Business interruption
  • Indirect damages
  • Consequential damages
  • Loss resulting from customer negligence or improper packaging

12. Force Majeure

SHIPCEL COURIER shall not be liable for failure or delay in performing its obligations due to events beyond its reasonable control, including:

  • Natural disasters
  • Floods
  • Earthquakes
  • Epidemics or pandemics
  • Civil unrest
  • War
  • Government restrictions
  • Transportation failures
  • Labor disputes

13. Intellectual Property

All content on the SHIPCEL COURIER website, including logos, trademarks, graphics, text, software, and branding materials, remains the property of SHIPCEL COURIER or its licensors.

Unauthorized use, reproduction, or distribution is prohibited.

14. Privacy

Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect personal information.

15. Account Security

If you create an account with SHIPCEL COURIER, you are responsible for:

  • Maintaining account confidentiality
  • Protecting login credentials
  • All activities occurring under your account

You must immediately notify us of any unauthorized account use.

16. Termination of Services

SHIPCEL COURIER reserves the right to suspend or terminate access to services if a customer:

  • Violates these Terms
  • Engages in fraudulent activity
  • Uses services unlawfully
  • Fails to meet payment obligations

17. Governing Law

These Terms shall be governed and interpreted in accordance with the laws of the jurisdiction in which SHIPCEL COURIER is registered and operates, unless otherwise required by applicable law.

18. Changes to Terms

SHIPCEL COURIER may modify these Terms at any time.

Updated versions will be posted on our website and become effective upon publication unless otherwise stated.

Continued use of our services constitutes acceptance of the revised Terms.

19. Contact Information

For questions regarding these Terms and Conditions, please contact:

SHIPCEL COURIER

Support Email: support@shipcel.com

Thank you for choosing SHIPCEL COURIER. We are committed to providing reliable, secure, and professional logistics solutions worldwide.