PRIVACY POLICY

Privacy Policy

At SHIPCEL COURIER (“SHIPCEL,” “we,” “our,” or “us”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you use our website, mobile applications, shipping services, and related logistics solutions.

By using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Personal Information

We may collect personal information including:

  • Full name
  • Email address
  • Phone number
  • Residential or business address
  • Billing information
  • Identification details where required by law
  • Shipment sender and recipient information

Shipment Information

To provide our logistics services, we may collect:

  • Tracking information
  • Package contents descriptions
  • Shipment value declarations
  • Delivery instructions
  • Customs documentation

Technical Information

When you visit our website or use our digital services, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Website usage data
  • Cookies and similar technologies

2. How We Use Your Information

We use your information to:

  • Process and deliver shipments
  • Provide tracking and delivery updates
  • Manage customer accounts
  • Process payments and billing
  • Verify identity and prevent fraud
  • Respond to customer inquiries
  • Improve our services and website performance
  • Comply with legal and regulatory requirements
  • Send important service-related communications

We do not sell your personal information to third parties.

3. Sharing of Information

We may share your information with:

Service Providers

Trusted third-party partners who assist with:

  • Transportation and delivery
  • Payment processing
  • Technology infrastructure
  • Customer support
  • Analytics and website operations

Government Authorities

Where required by law, customs regulations, court orders, or legal processes, we may disclose relevant information to regulatory authorities.

Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets, customer information may be transferred as part of the transaction.

4. Data Security

SHIPCEL COURIER implements appropriate technical, administrative, and physical safeguards to protect personal information against:

  • Unauthorized access
  • Data loss
  • Misuse
  • Alteration
  • Disclosure

While we strive to protect your information, no method of internet transmission or electronic storage can be guaranteed to be 100% secure.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Improve user experience
  • Remember preferences
  • Analyze website traffic
  • Enhance security
  • Personalize content

Users may control cookie preferences through their browser settings.

6. International Data Transfers

As a global logistics company, SHIPCEL COURIER may process and transfer information across multiple countries to facilitate shipment operations and customer support.

We take reasonable measures to ensure that transferred information remains protected in accordance with applicable data protection laws.

7. Data Retention

We retain personal information only for as long as necessary to:

  • Provide our services
  • Maintain business records
  • Resolve disputes
  • Comply with legal obligations
  • Enforce our agreements

Retention periods may vary depending on applicable regulations and operational requirements.

8. Your Privacy Rights

Depending on your location and applicable laws, you may have the right to:

  • Access your personal information
  • Request corrections to inaccurate information
  • Request deletion of personal data
  • Object to certain processing activities
  • Restrict processing of your information
  • Request a copy of your personal data
  • Withdraw consent where applicable

Requests may be submitted through our customer support channels.

9. Children’s Privacy

Our services are not directed toward children under the age of 13. We do not knowingly collect personal information from children without appropriate parental consent where required by law.

If we become aware that information has been collected from a child without proper authorization, we will take steps to remove it.

10. Third-Party Links

Our website may contain links to external websites or services operated by third parties. SHIPCEL COURIER is not responsible for the privacy practices or content of those external sites.

We encourage users to review the privacy policies of any third-party websites they visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or business practices.

Any updates will be posted on this page with a revised effective date.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

SHIPCEL COURIER

Support Email: support@shipcel.com

We are committed to protecting your privacy and maintaining the trust you place in SHIPCEL COURIER.