RETURN AND REFUND POLICY

Return & Refund Policy

At SHIPCEL COURIER, customer satisfaction is our priority. We are committed to providing reliable, secure, and timely shipping services. This Return & Refund Policy outlines the conditions under which refunds, service credits, and shipment claims may be processed.

1. Service Refund Eligibility

Customers may be eligible for a partial or full refund of shipping charges under the following circumstances:

  • Shipment was not collected due to an error caused by SHIPCEL COURIER.
  • Shipment was canceled before collection or processing.
  • Duplicate payment was made for the same shipment.
  • Delivery service paid for was unavailable in the selected destination.
  • Shipment was significantly delayed due to circumstances directly attributable to SHIPCEL COURIER.

Refund requests are reviewed individually and are subject to verification.

2. Non-Refundable Situations

Refunds will not be issued in the following cases:

  • Incorrect shipping information provided by the sender.
  • Recipient unavailable or refusing delivery.
  • Customs delays, inspections, duties, taxes, or regulatory issues.
  • Delays caused by weather conditions, natural disasters, political unrest, transportation disruptions, or other force majeure events.
  • Shipments containing prohibited or restricted items.
  • Failed deliveries resulting from incorrect addresses or incomplete recipient details.
  • Services already completed successfully.

3. Lost or Damaged Shipments

If a shipment is lost or damaged while under the care of SHIPCEL COURIER, customers may be eligible for compensation subject to the following conditions:

  • Claims must be submitted within 7 days of delivery for damaged shipments.
  • Claims for lost shipments must be submitted within 30 days from the expected delivery date.
  • Supporting documentation may be required, including:
    • Proof of shipment
    • Proof of item value
    • Photographs of damaged goods
    • Packaging evidence

Compensation may be limited according to the declared shipment value, insurance coverage, and applicable shipping regulations.

4. Refund Request Process

To request a refund, customers must contact our support team and provide:

  • Shipment tracking number
  • Sender and recipient information
  • Reason for refund request
  • Supporting documentation where applicable

Requests can be submitted through our customer support channels.

5. Refund Processing Time

Once approved, refunds are typically processed within:

  • 5–10 business days for card payments
  • 3–7 business days for electronic transfers
  • Other payment methods may vary depending on the payment provider

Processing times may vary based on banking institutions and payment processors.

6. Service Credits

In certain situations, SHIPCEL COURIER may provide service credits, account credits, discounts, or alternative shipping solutions instead of monetary refunds.

7. Shipment Cancellation

Customers may cancel a shipment before collection or before processing at a SHIPCEL COURIER facility.

Once a shipment has entered transit, cancellation requests may no longer be possible and refund eligibility may be limited.

8. Limitation of Liability

SHIPCEL COURIER’s liability is limited to the maximum extent permitted by applicable laws and regulations. Compensation shall not exceed the declared value of the shipment or the amount specified under the selected service agreement unless additional insurance coverage has been purchased.

9. Policy Updates

SHIPCEL COURIER reserves the right to modify this Return & Refund Policy at any time. Updated versions will be published on our website with a revised effective date.

10. Contact Us

If you have questions regarding this policy or wish to submit a refund request, please contact our Customer Support Team:

SHIPCEL COURIER
Email: support@shipcel.com
Website: www.shipcel.com